SUPPORT CENTER
Frequently Asked Questions

Undelivered Order

It may take up to 3 hours before the order can be delivered. If you do not receive the order after 3 hours, please contact us by submitting a ticket with your Transaction Record including Transaction ID, Amount and the time of the payment.

VIP Supscription Renewal

If your VIP subscription is active, the renewal is also automatic. To prevent duplicated payments, do not renew manually. If you wish to cancel your VIP supscription, you can submit a ticket notifying us.

Account Safety

Account details are based on the log in method that you last used when you played any of our games. However, accounts using different methods to log in are not binded. If you see your account starts anew when logging in, confirm if the details of your login are correct.
Please note, we do not encourage account trading or any form of sharing. Game Hollywood will not be responsible for any losses caused by such acts.

Passwod Recovery

If you log in using any other method than the official page account, please contact the respective platform for password recovery.
If you use our official website, please use "Forgot Password?" to recover your password.

Account Recovery

If you have an account you'd like to recover, please submit a ticket by creating a new account.
Please provide details on the game, server, character name and anything else that will help us assist you on the issue. If you have payment records associated with the account you want to recover, send them over too.

Stolen Account

If you log in using any other method than the official page account, please contact the respective platform for account recovery.
If can't reset your password, please send us a ticket including the game, server, character name, and recharge records. Remember that used, modified or removed items may not be able to be recovered.

General Game Issues

The loading time of some features or functions may take longer depending on your browser. If you are experiencing longer loading times or missing features in your game interface, please clear your current browser cache and restart the browser. If that doesn't work, please send us a ticket.

Connection Issues

Please keep an eye on our Facebook page in case of maintenance. Otherwise, please submit a ticket to support for further assistance.


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